This page includes important information about Salams’ safety policies and reporting procedures, as required by Colorado law. Please also refer to our Terms of Use, and Safety Tips for additional guidance about how to keep your experience on Salams safe and respectful. To learn more about the measures we take to help keep you safe, visit https://mtch.com/safety.
What is Salams’ policy regarding sexual violence and other conduct that threatens public or personal safety?
At Salams, we are committed to creating a safe and respectful environment for all users Salams does not tolerate any form of harassment, sexual violence, stalking, or any conduct that threatens personal or public safety, whether on or offline.
Engaging in sexual conduct with another person without their consent is not only against Salams rules but also against the law. It can lead to serious consequences, including civil or criminal liability. If there is a criminal investigation, we will fully cooperate with law enforcement.
For additional details regarding Salams’ rules, see our Terms of Use.
How can I report conduct or content that I think violates Salams’ guidelines?
You can quickly and easily submit a report using the in-app reporting tool or sending us an email.
Submitting false reports for malicious, biased, or other illegitimate reasons is a violation of our Terms and may result in action being taken against your account.
Does Salams verify users’ identities or run criminal background checks?
We offer a selfie verification feature. In some cases, we may ask a user to complete a photo ID or selfie verification process if we suspect that an account is inauthentic, has been compromised, or belongs to someone who is ineligible to use our services. While we do not conduct criminal background or identity checks on all users, we may check users’ information against state sex offender registries when we have sufficient information to do so. Accounts found to belong to registered sex offenders are banned.
No online photo verification or background screening process is foolproof, nor can it guarantee that a person is safe. Always be cautious when meeting new people online or in person. For more advice to help you stay safe, check out our Safety Tips.
Can individuals who have been convicted of a crime use Salams?
Our Terms prohibit the use of our services by anyone who has been convicted of or pled no contest to a felony or any crime involving sexual misconduct or violence. If we become aware that a user has a criminal history that makes them ineligible to use Salams, we ban their account.
What happens to a user who is reported for violating the rules?
We take all reports of misconduct seriously. We promptly review reports and, if we determine the user has violated our Terms, we take appropriate action. Depending on the seriousness of the violation, consequences will range from a warning to a ban. Violations involving violence, the threat of violence, sexual misconduct, or other serious harmful behavior will result in a ban on Salams and across the Match Group portfolio.
We limit the information we share about reports when necessary to protect safety or privacy of reporters and other involved parties.
All users have the opportunity to appeal actions taken against their accounts. Information regarding the appeal process can be found here.
When a report about a user’s misconduct is received, do you notify the user’s matches?
In compliance with Colorado law, we send email notifications to Colorado users who have exchanged messages with a member who we have banned due to known or suspected fraudulent behavior. “Fraudulent behavior” is behavior that, in our judgment, indicates the user poses a significant risk of attempting to obtain money (or something of value) from other users through fraudulent means, by using a false identity, or by attempting to defraud other users.
Otherwise, as provided in our Privacy Policy, we can only disclose a user’s account information in limited circumstances, such as when it is the subject of a lawful subpoena or warrant or otherwise required by law.
For More Information or Support
The “Resources” section of our Safety Tips page includes hotlines and other resources for survivors of sexual violence, domestic violence, and other crimes.
For local Colorado resources, check out:
